Practical knowledge from people who do the work.
Medical billing, coding, denials, credentialing, PCMH and practice operations, written to be useful on Monday morning.
Coding Education for New Providers: A Six-Week Onboarding Plan
New physicians and advanced practice providers starting this summer learned medicine, not billing. The first ninety days set habits that last a career. Here is the six-week coding curriculum we use, what to audit at day 30 and day 90, and the five mistakes new providers make most often.
Teaching E/M Leveling to New Coders: 99213 vs 99214 Under MDM, With Examples
The 99213 versus 99214 decision is made a hundred times a day in every office practice, and new coders learn it badly from memorized bullet points. Here is how we teach it: the three MDM elements, the definitions that actually decide the level, six worked cases, and the mistakes that show up in audits.
The Front-Desk Training Refresh We Recommend Before Summer 2026
Summer brings new staff, vacation coverage and patients with changed insurance. A two-hour front-desk refresh in late May prevents most of the eligibility, copay and authorization errors that show up as denials in August. Here is the agenda we use, the six things to practice, and how to check it worked.
Billing Office Standard Operating Procedures: The 12 SOPs Every Practice Needs
When the one biller who knows how things work goes on leave, the practice discovers it has no billing office standard operating procedures. We list the twelve SOPs every practice should write, the one-page format that actually gets read, who owns each one, and the triggers that keep them current instead of decorative.
Onboarding a New Medical Biller in 2026: A 90-Day Plan Built on Real Claims
Most billers learn by being handed a work queue and hoping. It takes a year and produces bad habits. Here is the 90-day onboarding plan we use, week by week: what a new biller should be able to do at 30, 60 and 90 days, the claims to practice on, and the mistakes that show you where to slow down.
Medical Billing and Coding Certifications Explained: CPC, CPB, CCS and CRCR
Practice owners see CPC, CPC-A, CPB, CCS, CRCR and CPCS on resumes and rarely know what each proves. This comparison explains the major billing, coding, credentialing and revenue cycle credentials, who issues them, what the letters do and do not tell you, and how to test the rest.
Medical Billing Terms Every Physician Should Know: A Working Glossary
Physicians sign off on billing reports full of words they were never taught. This glossary covers the medical billing terms every physician should know, grouped by where they appear in the revenue cycle, with the number to watch next to each and a note on how each term gets misused.
Cross-Training a Small Billing Team So One Absence Does Not Stop Cash
In a two- or three-person billing office, one vacation can stop payment posting for a week and one resignation can stall claims for a month. Here is how we cross-train small teams: the task inventory, the primary and backup grid, the shadowing schedule, one-page procedures and a real test.
Hiring and Training Medical Billers When Experienced Staff Are Scarce
Every practice manager we talk to this fall has the same open position. Here is what we have learned about hiring billers in a tight market: what to test for instead of years of experience, a 90-day training plan that produces a working biller, and the retention mistakes that send them to the hospital across town.
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The same people who write these articles run billing, coding, denial management and credentialing for practices nationwide.